Loop Voice vs Consio
Loop Voice and Consio both make outbound AI calls to Shopify shoppers and answer inbound calls with an AI agent. The differences are in billing and who dials: Consio charges by the call minute and also lets your own reps call through a power dialer, while Loop Voice uses credits that are only spent when someone answers.
By Bawar Amadis, CEO · Last checked Oct 13, 2026
Loop Voice publishes this comparison. Details about Consio come from Consio's website and Shopify App Store listing, checked on Oct 13, 2026. Prices and features change, so check the linked pages before you decide.
| Comparison detail | Loop Voice | Consio |
|---|---|---|
| What it is | AI voice agents for ecommerce: outbound sales calls and inbound support | Phone platform for Shopify brands: AI voice agent, power dialer for your reps, SMS |
| Outbound AI calls to abandoned checkouts | Yes | Yes, by its AI agent or by your reps through a power dialer |
| Inbound AI phone support | Yes, 24/7 | Yes, 24/7 AI voice agent and AI IVR |
| SMS | Yes | Yes |
| Platforms | Shopify, WooCommerce, Magento, Shopline | Shopify |
| Starting price (as listed) | From $119/month for 120 credits | Free plan; $30/month for 100 call minutes; AI agent time $0.30 a minute on top |
| Shopify App Store rating | 5.0 (10 reviews) | 5.0 (42 reviews) |
When Consio is the better pick
- You want your own reps to call segments such as VIPs or abandoned checkouts through a power dialer, next to an AI agent.
- You prefer paying by the call minute and want a free plan to set up campaigns first.
When Loop Voice is the better pick
- You'd rather budget in answered conversations than in call minutes plus AI-agent minutes.
- You want the agent to keep improving from your calls (LoopIQ) and to test scripts in a call simulator first.
- You want to see published results from named customers before you start.
How pricing compares
Consio lists a free plan and paid plans from $30 a month for 100 call minutes, with extra minutes at $0.10 and AI-agent time at $0.30 a minute on top of call time. Loop Voice starts at $119 a month for 120 credits; an answered conversation uses about 1.5 credits and unanswered calls use none. Price the same month on both: your expected answered conversations and their average length.
Frequently asked questions
- Does Loop Voice answer inbound calls like Consio?
- Yes. Loop Voice inbound agents answer support calls 24/7, handle order status, returns and shipping questions, and hand off to your team with the conversation attached.
- Can Consio's calls be made by people instead of AI?
- Yes. Consio's power dialer lets your reps call the same segments, such as abandoned checkouts or VIPs, instead of its AI agent.
- Which is cheaper?
- It depends on volume and call length. Consio charges per call minute plus AI-agent minutes; Loop Voice charges credits per answered conversation. Compare the same expected month on both.
- Do they work outside Shopify?
- Consio describes itself as natively integrated with Shopify and names no other store platform. Loop Voice is on the Shopify App Store and also integrates with WooCommerce, Magento and Shopline.