Loop Voice

    Loop Voice vs Callsy

    Callsy sells a team of AI agents that call and message a store's customers: cart recovery first, plus upsell, win-back, COD confirmation and inbound service, by phone, text, email and WhatsApp. Loop Voice covers the same core jobs by phone and text. Where they part ways is pricing, testing and compliance controls.

    By Bawar Amadis, CEO · Last checked Oct 28, 2026

    The short answer

    Callsy is the closest match to Loop Voice in what it does: AI calls and texts for Shopify and WooCommerce stores across cart recovery, upsell, win-back and support, from $29 a month. The differences are billing and how the agent gets better. Callsy's plans count AI calls; Loop Voice charges only for answered conversations and runs a simulator, A/B tests and a weekly improvement loop scored on revenue per call.

    Loop Voice publishes this comparison. Details about Callsy come from Callsy's website, use-case pages and Shopify App Store listing, checked on Oct 28, 2026. Prices and features change, so check the linked pages before you decide.

    Four ecommerce jobs, side by side

    What each one does out of the box for the four jobs most stores buy voice agents for.

    Abandoned checkout calls

    Loop Voice

    Included

    Calls from the abandoned-checkout event after the delay you set (10 minutes in the default flow), with the cart in hand. Texts the checkout link, offers only the discount codes you allow and stops when the order comes in.

    Callsy

    Included

    Calls within minutes of an abandoned checkout, up to two attempts, then leaves a voicemail and texts or emails the saved cart. It calls only in the shopper's local daytime hours.

    Post-purchase upsell calls

    Loop Voice

    Included

    Calls in the window you set after an order, with one add-on that fits what was bought, such as a refill, a bundle or a warranty.

    Callsy

    Included

    Calls a few days after delivery with add-ons, bundles or subscriptions, then texts or emails a checkout link with the discount applied.

    Win-back calls

    Loop Voice

    Included

    Calls customers who haven't ordered in 60, 90 or 180 days (you pick the window), opens with their last order and adapts the comeback offer to what they say.

    Callsy

    Included

    Texts or emails lapsed customers first, then calls, with offer tiers you set.

    Inbound support calls

    Loop Voice

    Included

    Answers 24/7 on the first ring: order status, returns, exchanges, sizing and shipping. What it can't resolve becomes a ticket with the transcript and order attached.

    Callsy

    Included

    Answers by phone, text, email and WhatsApp 24/7 for order status, returns, sizing and stock, with warm transfer.

    Feature and price comparison

    Prices and ratings as listed on Oct 28, 2026.
    Comparison detailLoop VoiceCallsy
    What it isAI calling product for online stores: agents that call shoppers and answer your support lineAI agents that call and message store customers, for Shopify and WooCommerce
    Built forEcommerce and DTC brands that judge calls by revenue and support costShopify and WooCommerce stores, plus done-for-you packages for other industries
    Ecommerce jobs ready to runAbandoned checkout, post-purchase upsell, win-back, review requests, subscriber check-ins and 24/7 inbound supportCart recovery, upsell, win-back, COD and order confirmation, inbound service
    Store data on the callCarts, orders and products from Shopify, WooCommerce, BigCommerce, Magento, Shopline or Checkout Champ, your site's policies, and the discount codes you allowShopify checkout and order data; Klaviyo and Omnisend triggers
    SMSYes: checkout link and discount code by text during or after calls, with STOP handlingYes, plus email and WhatsApp
    Revenue attributionYes: each sale tied to an order number, by flow, campaign and channelYes: recovered orders flagged in Shopify
    Testing and improvementSimulator with six AI shoppers, A/B tests on revenue per call, and LoopIQ, which proposes one change a week for you to approveAnalytics, transcripts and a daily digest; no A/B tests or improvement loop described
    Compliance controlsDo-not-contact list, opt-out by text or voice, frequency caps, quiet hours in each customer's time zoneAI disclosure on every call, opt-outs across channels, do-not-call listings on Pro and Scale
    SetupShopify app, live in under 10 minutes; done-for-you setup on EnterpriseShopify app or WooCommerce plugin
    Pricing modelMonthly plan with credits; about 1.5 credits per answered conversation; unanswered calls are freeMonthly plan with a set number of AI calls and texts
    Starting price (as listed)Free plan with 10 credits; paid from $119/month for 120 creditsFree: 20 calls; Starter $29/month for 50 AI calls and 50 texts
    Shopify App Store rating5.0 (10 reviews)5.0 (16 reviews)

    How each one gets better after launch

    Loop Voice

    Loop Voice runs the improvement loop for you, scored on store revenue. Agents start from templates for sales, support and abandoned cart, with a prompt score calibrated on real calls and the orders they produced. Before launch, the Simulator plays your agent against six AI shoppers, from a ready buyer to one who suspects it's a robot, and scores each call without dialing anyone. After launch, you can split traffic between two agents and Loop Voice promotes the one with more revenue per call. LoopIQ learns from every call and each week names the one change worth making, such as holding the discount until minute two or calling sooner after checkout, and nothing changes until you approve it.

    Callsy

    Callsy reports results through analytics, transcripts and a daily digest, and recovered orders are flagged in Shopify. Its pages don't describe A/B tests between agents, a simulator or suggested changes, so improving the agent means editing it and watching the numbers.

    When Callsy is the better pick

    • You want the lowest starting price: $29 a month for 50 AI calls and texts.
    • You need COD order confirmation calls, common in Latin America, the Middle East and India.
    • You want WhatsApp and email in the same tool as calls.
    • You sell in many languages: Callsy lists 40 or more.

    When Loop Voice is the better pick

    • You want to pay only when someone answers, not per call placed.
    • You want to test agents in a simulator and A/B test them on revenue per call.
    • You want one change a week proposed from your own calls, ready to approve.
    • You want do-not-contact handling, frequency caps and quiet hours on every plan.

    How pricing compares

    Callsy's App Store listing shows a free plan with 20 one-time calls and texts, then Starter at $29 a month for up to 50 AI calls and 50 texts, Pro at $99 for 200 of each and Scale at $199 for 500. Its website shows different plans and per-action overage, so check before you buy. Loop Voice starts at $119 a month for 120 credits, about 80 answered conversations, and calls nobody answers use no credits.

    Example: if one call in six is answered, Callsy's Scale plan ($199 for 500 calls) produces about 80 conversations, roughly what Loop Voice's Starter plan ($119) includes. That holds only if Callsy counts every call placed, so ask in writing whether unanswered calls and voicemails count toward the plan.

    Frequently asked questions

    Is Loop Voice a Callsy alternative?
    Yes. Both call shoppers who abandon checkout and cover upsell, win-back and support. Loop Voice charges per answered conversation and runs a simulator, A/B tests and a weekly improvement loop. Callsy has a lower starting price and adds WhatsApp, email and COD confirmation.
    How fast does each one call after an abandoned checkout?
    Callsy's pages give 5 to 12 minutes by default, adjustable. Loop Voice's default flow calls after 10 minutes, and you set the delay per flow.
    Does Callsy tell shoppers it's an AI?
    Yes. Callsy says its agents disclose that they are AI on every call and that this can't be turned off. Loop Voice agents name the store at the start of the call, never claim to be human and say they are AI when asked.
    Which costs less?
    Callsy starts lower, at $29 a month. Per answered conversation, it depends on how many calls get answered and whether unanswered calls count against Callsy's plans.
    Do both work with WooCommerce?
    Yes. Callsy has a WooCommerce plugin, and Loop Voice takes store events from Shopify, WooCommerce, BigCommerce, Magento, Shopline and Checkout Champ.

    Related comparisons

    Loop Voice vs Outcraft

    Outcraft runs calls, texts, WhatsApp and email per shopper. Loop Voice bills per answered conversation.

    Loop Voice vs Consio

    Consio pairs AI calls with a dialer and human agents. Loop Voice calls sooner and bills per answered conversation.

    Loop Voice vs Conversa

    Conversa bills cart calls per call. Loop Voice bills per answered conversation and covers more jobs.

    All comparisons

    Sources

    Looking at other options? See Callsy alternatives for Shopify stores.

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