Loop Voice vs Conversa
Conversa's Shopify app has an AI voice agent call shoppers within minutes of an abandoned checkout, billed per call. Loop Voice makes the same kind of recovery call, adds upsell, win-back and 24/7 inbound support calls, and bills in monthly credits that are only used when someone answers.
By Bawar Amadis, CEO · Last checked Oct 13, 2026
Loop Voice publishes this comparison. Details about Conversa come from Conversa's website and Shopify App Store listing, checked on Oct 13, 2026. Prices and features change, so check the linked pages before you decide.
| Comparison detail | Loop Voice | Conversa |
|---|---|---|
| What it is | AI voice agents for ecommerce: outbound sales calls and inbound support | Shopify app for AI abandoned-checkout calls; its website now sells custom inbound agents for other industries |
| Outbound AI calls to abandoned checkouts | Yes | Yes, within minutes of an abandoned checkout |
| Inbound AI phone support | Yes, 24/7 | Not described in the Shopify app |
| SMS | Yes | Listed only as a feature tag |
| Platforms | Shopify, WooCommerce, Magento, Shopline | Shopify app |
| Starting price (as listed) | From $119/month for 120 credits | $0.75 per call; Pro $499/month plus $0.35 per call |
| Shopify App Store rating | 5.0 (10 reviews) | 3.8 (6 reviews) |
When Conversa is the better pick
- You want pay-as-you-go pricing per call with no monthly plan.
- You want white-glove voice and prompt tuning on its Pro plan.
When Loop Voice is the better pick
- You also want inbound support calls answered 24/7.
- You'd rather pay through monthly credits that are only used when someone answers.
- You want SMS follow-up and upsell or win-back flows from the same agent.
How pricing compares
Conversa's listing shows pay as you go at $0.75 per call and a Pro plan at $499 a month (or $4,999 a year) plus $0.35 per call. Loop Voice starts at $119 a month for 120 credits, with an answered conversation using about 1.5 credits.
Frequently asked questions
- Does Conversa answer inbound support calls for Shopify stores?
- Its Shopify listing describes outbound abandoned-checkout calls only. Its website sells custom inbound agents for industries such as legal and real estate, priced after a scoping call.
- How fast do the calls go out?
- Conversa says within minutes of an abandoned checkout. In Loop Voice you set the timing in the flow builder, and LoopIQ tunes call timing from results.
- Which has more reviews on the Shopify App Store?
- Conversa shows 3.8 from 6 reviews and Loop Voice 5.0 from 10 reviews.
- Does Loop Voice send texts too?
- Yes. It sends follow-up texts during or after calls with the right link.