Loop Voice vs Ringly
Ringly is an AI phone agent that answers a Shopify store's inbound support calls, and its pricing page says it isn't for stores that need outbound calling. Loop Voice answers inbound support calls too and also calls shoppers who abandon checkout, so the choice comes down to whether you need outbound calls.
By Bawar Amadis, CEO · Last checked Oct 13, 2026
Loop Voice publishes this comparison. Details about Ringly come from Ringly's website and Shopify App Store listing, checked on Oct 13, 2026. Prices and features change, so check the linked pages before you decide.
| Comparison detail | Loop Voice | Ringly |
|---|---|---|
| What it is | AI voice agents for ecommerce: outbound sales calls and inbound support | AI phone support for Shopify stores (the agent is named Seth) |
| Outbound AI calls to abandoned checkouts | Yes | No; its pricing page says it isn't for outbound or cold calling |
| Inbound AI phone support | Yes, 24/7 | Yes, 24/7, with escalation to your team |
| SMS | Yes | Not shown |
| Platforms | Shopify, WooCommerce, Magento, Shopline | Shopify only |
| Starting price (as listed) | From $119/month for 120 credits | Free to set up; $99/month for 50 conversations, then $1.99 each |
| Shopify App Store rating | 5.0 (10 reviews) | 4.6 (3 reviews) |
When Ringly is the better pick
- You only need inbound phone support and want to pay per conversation.
- You want its guarantees: 65% of calls solved after your first 90 days or that month is free, and 30 days money back.
When Loop Voice is the better pick
- You also want outbound calls to abandoned checkouts, upsells and win-back.
- You want SMS follow-up with the checkout link during or after calls.
- You want results from named customers.
How pricing compares
Ringly charges $99 a month including 50 conversations, then $1.99 per conversation, and says spam, hang-ups and wrong numbers are free. Loop Voice starts at $119 a month for 120 credits, about 80 answered conversations. For low-volume inbound support alone Ringly can cost less; for outbound recovery calls Ringly isn't an option.
Frequently asked questions
- Does Ringly call abandoned carts?
- Its pricing page lists "You need outbound or cold calling" under "Not for you if", so Ringly is built for inbound calls. Loop Voice calls shoppers who abandon checkout and also answers inbound support calls.
- Does Loop Voice handle order status and returns calls?
- Yes. Its inbound agents answer 24/7, handle order status, returns and shipping questions, and hand off to a person with the conversation attached.
- Do both work only with Shopify?
- Ringly says it isn't for stores outside Shopify. Loop Voice is on the Shopify App Store and also integrates with WooCommerce, Magento and Shopline.
- Which is better for a store with lots of support calls?
- If you only need inbound support, compare Ringly's per-conversation price with Loop Voice's credits for your monthly call volume. If you also want outbound recovery calls, Loop Voice covers both.