Loop Voice vs Gorgias
Gorgias is an ecommerce helpdesk where your team handles email, chat, social and phone, with an AI Agent that resolves tickets; its Voice add-on lets your team take calls with Shopify data on screen. Loop Voice adds AI phone calls: agents that call shoppers about abandoned checkouts and answer support calls 24/7, and it works with Gorgias.
By Bawar Amadis, CEO · Last checked Oct 13, 2026
Loop Voice publishes this comparison. Details about Gorgias come from Gorgias's Shopify App Store listing and Voice page, checked on Oct 13, 2026. Prices and features change, so check the linked pages before you decide.
| Comparison detail | Loop Voice | Gorgias |
|---|---|---|
| What it is | AI voice agents for ecommerce: outbound sales calls and inbound support | Ecommerce helpdesk with AI Agent; Voice is a phone channel for your team |
| Outbound AI calls to abandoned checkouts | Yes | Not shown |
| Inbound AI phone support | Yes, 24/7 | Your team takes calls in the helpdesk; an AI voice agent isn't described |
| SMS | Yes | Yes, as an add-on |
| Platforms | Shopify, WooCommerce, Magento, Shopline | Shopify and other ecommerce platforms |
| Starting price (as listed) | From $119/month for 120 credits | Helpdesk from $10/month for 50 tickets; Voice and SMS add-ons |
| Shopify App Store rating | 5.0 (10 reviews) | 4.3 (704 reviews) |
When Gorgias is the better pick
- You need one helpdesk for email, chat, social and phone tickets.
- Your team takes support calls and wants Shopify order data on screen during each call.
When Loop Voice is the better pick
- You want an AI agent to answer routine support calls 24/7 and hand off exceptions.
- You want outbound calls to abandoned checkouts.
How pricing compares
Gorgias lists helpdesk plans from $10 a month for 50 tickets up to $900 a month for 5,000 tickets, with Voice and SMS as add-ons priced by volume. Loop Voice starts at $119 a month for 120 credits.
Using both
Loop Voice works with Gorgias: calls it handles sync their outcome back to your helpdesk, and handoffs reach your team with the conversation attached.
Frequently asked questions
- Does Gorgias have an AI voice agent?
- Gorgias Voice is a phone channel for your team inside the helpdesk; its Voice page doesn't describe an AI agent answering calls. Its AI Agent resolves tickets.
- Does Loop Voice integrate with Gorgias?
- Yes. Outcomes sync back to your helpdesk, and handoffs carry the conversation.
- Should I replace Gorgias with Loop Voice?
- No. Gorgias is a helpdesk and Loop Voice is AI calling; they do different jobs and work together.
- Which handles abandoned cart calls?
- Loop Voice.