Loop Voice vs Quo
Quo, formerly OpenPhone, is a business phone system for small teams with shared numbers and texting; its AI agent Sona answers inbound calls 24/7 and takes messages. Loop Voice is built for ecommerce: AI agents that call shoppers about abandoned checkouts, upsells and win-back, and answer support calls with your store data.
By Bawar Amadis, CEO · Last checked Oct 13, 2026
Loop Voice publishes this comparison. Details about Quo come from Quo's pricing and Sona pages, checked on Oct 13, 2026. Prices and features change, so check the linked pages before you decide.
| Comparison detail | Loop Voice | Quo |
|---|---|---|
| What it is | AI voice agents for ecommerce: outbound sales calls and inbound support | Business phone for small teams (formerly OpenPhone), with AI agent Sona |
| Outbound AI calls to abandoned checkouts | Yes | No; Quo says Sona answers only inbound calls |
| Inbound AI phone support | Yes, 24/7 | Yes, Sona answers 24/7 and takes messages |
| SMS | Yes | Yes, unlimited US and Canada messaging (fair use) |
| Platforms | Shopify, WooCommerce, Magento, Shopline | Integrations such as HubSpot and Salesforce; Shopify not listed |
| Starting price (as listed) | From $119/month for 120 credits | $19, $33 or $47 per user a month ($15, $23 or $35 billed yearly) |
| Shopify App Store rating | 5.0 (10 reviews) | Not listed |
When Quo is the better pick
- Your team needs shared phone numbers and texting at a low per-user price.
- You want an AI agent to take messages and answer basic questions after hours.
When Loop Voice is the better pick
- You want outbound recovery calls; Quo says Sona currently answers only inbound calls.
- You want the agent to look up orders and answer from your store data.
How pricing compares
Quo lists Starter at $19, Business at $33 and Scale at $47 per user a month, or $15, $23 and $35 billed yearly. Sona includes about 10 calls a month free, with paid tiers from $25 a month. Loop Voice starts at $119 a month for 120 credits.
Frequently asked questions
- Is Quo the same as OpenPhone?
- Yes. Quo's pages say "Quo (formerly OpenPhone)".
- Can Quo's AI call abandoned carts?
- No. Quo says Sona currently answers only inbound calls.
- Can Loop Voice replace Quo?
- No. Loop Voice isn't a team phone system; it runs AI calls for ecommerce.
- Which costs less?
- They price different things: Quo per user plus Sona credits, Loop Voice per answered conversation. Price your expected month on both.