Loop Voice vs LiveRecover
LiveRecover, now Venus by vyg.ai, recovers carts with trained human agents who text shoppers, and charges a base fee plus a share of recovered sales. Loop Voice uses AI voice agents that call shoppers and follow up by text, on flat monthly plans.
By Bawar Amadis, CEO · Last checked Oct 13, 2026
Loop Voice publishes this comparison. Details about LiveRecover come from the Venus by vyg.ai website and LiveRecover's Shopify App Store listing, checked on Oct 13, 2026. Prices and features change, so check the linked pages before you decide.
| Comparison detail | Loop Voice | LiveRecover |
|---|---|---|
| What it is | AI voice agents for ecommerce: outbound sales calls and inbound support | Human-powered SMS cart recovery (Venus by vyg.ai) |
| Outbound AI calls to abandoned checkouts | Yes | No AI calls; human agents text shoppers |
| Inbound AI phone support | Yes, 24/7 | Not shown |
| SMS | Yes | Yes, written by human agents |
| Platforms | Shopify, WooCommerce, Magento, Shopline | Shopify, BigCommerce, Salesforce, commercetools, custom |
| Starting price (as listed) | From $119/month for 120 credits | $199/month plus 10% of recovered sales; Pro $499/month plus 5% |
| Shopify App Store rating | 5.0 (10 reviews) | 4.8 (80 reviews) |
When LiveRecover is the better pick
- You want real people texting shoppers in your brand voice.
- You want pricing tied to recovered sales.
- You sell on BigCommerce, Salesforce Commerce or commercetools.
When Loop Voice is the better pick
- You want shoppers to get a phone call, with a text as follow-up.
- You prefer a flat monthly plan to a percentage of recovered sales.
- You also want inbound support calls answered 24/7.
How pricing compares
Venus lists Growth at $199 a month plus 10% of the revenue it generates and Pro at $499 a month plus 5%, with no base fee for the first 30 days while the percentage applies from day one. Loop Voice plans are flat monthly prices in credits, from $119 a month.
Frequently asked questions
- Is LiveRecover AI?
- No. Venus by LiveRecover uses trained human agents who text shoppers; its listing calls it human-powered SMS.
- Does LiveRecover make phone calls?
- No calling is described on its site or listing; recovery happens over SMS.
- Which costs less?
- Venus charges a base fee plus a percentage of recovered revenue, so cost rises with results. Loop Voice charges a flat plan in credits. Compare both on last month's abandoned checkouts and average order value.
- Does Loop Voice text shoppers too?
- Yes. Loop Voice sends automated follow-up texts during or after calls; they are not written by a person.