Loop Voice vs Dialpad
Dialpad is an AI-powered business communications platform whose AI agents answer calls, chats and texts and hand off to people. Loop Voice is built for ecommerce stores: AI agents that call shoppers about abandoned checkouts, upsells and win-back, and answer support calls 24/7 with your store data.
By Bawar Amadis, CEO · Last checked Oct 13, 2026
Loop Voice publishes this comparison. Details about Dialpad come from Dialpad's pricing and AI Agent pages, checked on Oct 13, 2026. Prices and features change, so check the linked pages before you decide.
| Comparison detail | Loop Voice | Dialpad |
|---|---|---|
| What it is | AI voice agents for ecommerce: outbound sales calls and inbound support | Business phone, contact center and AI agents for calls, chats and texts |
| Outbound AI calls to abandoned checkouts | Yes | Not shown for abandoned checkouts |
| Inbound AI phone support | Yes, 24/7 | Yes, AI agents answer calls and escalate to people |
| SMS | Yes | Yes, AI agents handle texts |
| Platforms | Shopify, WooCommerce, Magento, Shopline | Connects to systems of record; Shopify not named |
| Starting price (as listed) | From $119/month for 120 credits | AI Agent priced by conversation credits; contact sales for amounts |
| Shopify App Store rating | 5.0 (10 reviews) | Not listed |
When Dialpad is the better pick
- You need a company-wide phone system or contact center.
- You want AI agents across calls, chat and texts in one platform.
When Loop Voice is the better pick
- You want outbound recovery calls triggered by store events, with attribution.
- You want published plan prices.
- You want ecommerce flows ready to go.
How pricing compares
Dialpad prices its AI Agent through a pool of conversation credits and says you're not charged if no work is done; its pricing page shows no amounts and points to sales. Loop Voice publishes its plans: $119 to $3,790 a month for 120 to 6,000 credits.
Frequently asked questions
- Does Dialpad have an AI voice agent?
- Yes. Dialpad AI Agents answer calls, chats and texts, resolve routine requests and escalate to a person.
- Does Dialpad integrate with Shopify?
- Its AI Agent page describes ecommerce uses such as order status and shipping updates but doesn't name Shopify, so check with Dialpad.
- Which is better for abandoned cart calls?
- Loop Voice: calls go out from abandoned-checkout events and recovered revenue is attributed to them.
- Can Loop Voice replace Dialpad?
- No. Loop Voice isn't a business phone system; it runs AI calls for ecommerce.