CTO
CTO and co-founder of Loop Voice. Writes about setup, phone numbers and integrations.
Connect your store and helpdesk, set support hours and escalation rules, add your policies, then test the agent before going live.
Randomly hold eligible checkouts out of calls, keep email and SMS identical, and compare order rates to measure the orders calling actually adds.
Follow the Shopify recovery call flow from an unfinished checkout to an SMS link, order and attribution, with checks before outreach.
Calculate cart and checkout abandonment with consistent definitions, clean events and a Store A and Store B example.
Find Shopify abandoned checkouts, manage recovery emails in Messaging and choose an email, SMS and call mix that fits your store.
Build a WooCommerce recovery plan around email, eligible SMS and helpful calls, with privacy, deliverability and margin checks.
Use Etsy and Wix’s own recovery options, understand their limits and avoid unsupported phone-calling workarounds.
Install Loop Voice, choose a number, configure recovery calls and test your agent before going live with your Shopify store.
Twilio is optional. Learn when to bring an existing number, how Twilio or SIP fits and what to check before calling customers.
Understand US A2P 10DLC registration, prepare a clear brand and campaign description and check how your account handles recovery texts.
Choose a starting number for recovery calls, keep support needs separate and compare local, familiar and Super Number results in your store.
