"Will it run my fridge, and for how long?" is a sizing question about watts, surge and watt-hours, and storm season puts a deadline on it. The Loop Voice agent works from your spec sheets and runtime tables, texts your runtime calculator and promises no runtime you haven't published.
The short answer
An AI voice agent for a backup power store calls shoppers who left checkout and works through the sizing question from your published specs: what they need to keep running, and whether your unit's watts, surge and runtime cover it. It promises no tax credit and sends panel and whole-home questions to your team or a qualified electrician. Nobody has published Loop Voice numbers for this category yet, so start with orders from called checkouts and the sizing questions your tables couldn't answer.
One shopper reads 2,000 W and assumes it runs the house for a day; another sees 2,048 Wh and can't tell what it powers. Fridges, sump pumps and well pumps draw a burst at startup, so the surge rating matters as much as continuous output.
Appliances draw differently, so the same unit runs one fridge far longer than another. Shoppers want a number for their own fridge or CPAP, and the honest answer is your runtime table plus the watts on their appliance's label.
Buyers ask whether their panels' voltage fits the input range, which connector they need and whether they can add a battery next year. Your compatibility chart answers all three, and a call can read it out while the checkout is still open.
Storm-season buyers decide in days and ask about ship dates and freight delivery for heavy batteries. The agent quotes the ship dates your store shows and nothing more.
Keep the default sequence of calls and texts, but brief the agent to ask what the shopper needs to keep running before it pitches a unit, and put your runtime calculator in the SMS step. Skip the create urgency objective; the forecast already does that job.
See the use caseCampaigns, still in beta, call a list once on the schedule you set; here the list is a Shopify or Klaviyo segment of past buyers who agreed to calls (calling rules). The agent reminds owners to charge and test their unit and offers the battery or panel your chart lists for their model.
See the use caseTime it from order fulfilled plus the days freight takes; the agent confirms the unit arrived and works before offering what your chart lists for that model. Send half of new buyers down the call path with a split step, and keep the play only if that half orders more.
See the use caseOwners call mid-outage about solar charging, pass-through charging or a unit that shut off under load. The inbound agent picks up at 3 a.m. as readily as at noon, works from your manuals and turns anything it can't solve into a ticket.
See the use caseAI agent
Hi Ray, it's Morgan, an AI assistant calling from [Store]. If you'd rather not get these calls, just say stop. You were checking out a power station earlier. Can I help before you decide?
Shopper
Will it run my fridge overnight? And somebody said I'd get a tax credit.
AI agent
Our runtime table gives a range for full-size fridges, because they draw differently. Read me the watts on your fridge's label and I'll find the closest row. The text after this call also links the calculator.
Shopper
I'd have to look. And the tax credit?
AI agent
I can't promise one. The federal credit for home batteries ended for anything placed in service after December 31, 2025. A tax professional can tell you about state or utility programs.
Shopper
Fine. Will it get here before hurricane season?
AI agent
Our product page gives 3 to 5 business days to ship, and that's all I can promise. The text after this call has your checkout link and the calculator.
Shopper
Sounds good.
What shoppers say
“Can it start my well pump?”
How the agent answers
It compares the pump's starting watts and voltage, if the shopper knows them, with the unit's published surge rating and outputs. A 240-volt pump or anything wired into the panel goes to your team, since any connection to home wiring is a job for a qualified electrician.
What shoppers say
“I heard I get 30% back on my taxes.”
How the agent answers
It says it can't promise any credit, explains that the federal one for home batteries has ended and sends questions about state or utility programs to a tax professional.
What shoppers say
“Will my solar panels work with it?”
How the agent answers
It asks for the panels' wattage and open-circuit voltage from their label, compares them with your published input range and connector, and says plainly when they fall outside it.
What shoppers say
“Can I run it in the garage?”
How the agent answers
For a battery power station, it repeats your manual's placement guidance. For a gas or dual-fuel generator, it repeats CPSC's warning: never in a home, garage, basement, crawlspace or shed, and at least 20 feet from the house.
Upload each model's spec sheet, runtime table and manual, plus your solar and expansion compatibility chart. Run the retrieval test on "how long will it run a full-size fridge?" for every model, and once calls are live, read the answer gaps list for appliances your tables miss.
Once your store is connected under Settings, Integrations, turn on the abandoned checkout flow. Take the discount off the second call unless transcripts show price is the objection.
Write the custom rule that matters most here: runtimes come only from your published tables, never from arithmetic on the call. Keep the never hallucinate and no financial advice guardrails on, and list promising a runtime or a tax credit under the prompt assistant's things to avoid.
Put the number of whoever quotes home installs in Settings, Support, Transfer to your team, and set an Escalation Path so panel and 240-volt questions become tickets in Loop Voice, Gorgias, Zendesk or your support inbox.
In the simulator, test a shopper who wants to run central air, one who needs power for a CPAP and the suspicious of AI persona. Flag any runtime in the AI review that isn't in your tables.
Before storm season, set the campaign's time zone, calling window and pace, and check the credit estimate. Do-not-contact numbers are dropped before the first dial.
No. Panel work and 240-volt loads need your installer, so the agent records what the shopper wants to run, opens a ticket and, in support hours, transfers to whoever quotes installs.
Only customers who agreed to calls (calling rules), and only with true information: past buyers or checkouts abandoned in the last 30 days, real ship dates and no manufactured urgency.
Dividing watt-hours by watts leaves out inverter losses, the battery's reserve and how often a fridge compressor cycles. The FTC also says claims made through telemarketing must be truthful and substantiated, so publish a runtime table or calculator and let the agent quote it.
Yes, at any hour, answering from your manuals. Add a custom guardrail for emergencies: if a caller mentions smoke, fire or a carbon monoxide alarm, the agent tells them to get outside and call 911, which is CPSC's advice when a CO alarm sounds, then opens a ticket.
As far as your product pages do. If you publish LiFePO4 cells rated for a set number of cycles, the agent repeats that with the warranty terms, and it compares chemistries only where your published material does.
Install Loop Voice and start generating revenue in under 10 minutes.
