When a Loop Voice call needs a person, Loop Voice creates a Zendesk ticket with the AI summary, the order and the recording attached. You connect it by registering a Zendesk OAuth client and authorizing Loop Voice, in five steps. Every escalated call also keeps a ticket in your Loop Voice dashboard.
In Zendesk Admin Center, click Apps and integrations, then APIs, OAuth clients, and click Add OAuth client (Zendesk OAuth guide). Older Zendesk articles show this list under APIs, Zendesk API, on the OAuth Clients tab.
Give it a name (for example "Loop Voice") and set a unique identifier, which you paste back as the Client ID. Zendesk fills the identifier in from the name, and it also asks for a Client kind: choose Confidential, because Zendesk lets confidential clients use a client secret and requires public clients to use PKCE.
Under Redirect URLs, paste the redirect URL shown on Loop Voice's Zendesk settings page.
Save the OAuth client. Zendesk shows the secret once, so copy all of it then (it can run past the edge of the box) and click Save again; afterwards Zendesk shows only its first nine characters.
In Loop Voice, open Settings, Integrations, Zendesk, enter your Zendesk subdomain (the part before .zendesk.com), the Client ID and the secret, and click Connect Zendesk. You are sent to Zendesk to authorize Loop Voice.
Lives in Settings, Integrations, Zendesk; then choose Zendesk under Escalation Path in the agent's settings. Zendesk offers OAuth clients on every Suite plan and on Support Team, Professional and Enterprise.
The inbound agent answers order status, returns and exchanges, sizing, shipping and subscription questions 24/7. Anything it cannot resolve becomes a Zendesk ticket with the order and the recording.
ExploreIn Loop Voice's September 2026 benchmark, 11.7% of answered calls with a recorded reason for not buying named a site or checkout error. What the agent cannot fix on the call becomes a Zendesk ticket.
ExploreA post-purchase survey call that turns negative can stop or escalate under the built-in rules; escalations reach your team in Zendesk.
ExploreEach escalation arrives as a Zendesk ticket with the AI summary, the order and the recording. The same call always creates a support ticket in your Loop Voice dashboard too; Zendesk, Redo and SMS deliver the escalation to an additional channel, and you choose it under Escalation Path in each agent's settings.
Loop Voice keeps call recordings for 7 days by default, and you can extend that to 90 days. Recording can be switched off per number.
A ticket opens when the agent cannot resolve something. During the support hours you set, the agent can instead transfer the caller to your team's phone number, briefing your teammate first; if nobody answers within the ring time (10 to 60 seconds), or it is outside support hours, the ticket opens. Built-in rules also stop or escalate on negative sentiment, a do-not-contact request, complex refunds, and legal or medical questions, and the guardrail templates include stop on 'human'.
Test the handoff before launch. In the test console, type your own number and a scenario that needs a person, let the agent call you, and check that the ticket reaches Zendesk with the summary, the order and the recording. Test calls are excluded from analytics.
If your team works in Redo instead, the Redo integration sends escalations to your Redo inbox by email.
No. Loop Voice answers on its own number, one you buy through Loop Voice, import from Twilio or connect over a SIP trunk, and uses the Zendesk OAuth client to create tickets.
Zendesk offers OAuth clients on all Suite plans (Team, Growth, Professional, Enterprise and Enterprise Plus) and on Support Team, Professional and Enterprise.
Confidential. Zendesk requires a client kind on new OAuth clients, requires public clients to use PKCE, and lets confidential clients use a client secret, which is what Loop Voice asks you for.
Yes. Escalated calls always create a support ticket in your Loop Voice dashboard, and Zendesk receives the escalation as an additional channel.
Setup takes under 10 minutes. No code, no headcount.
