Above-market pay
We benchmark to the top of the market and pay above it. We would rather overpay the right person than underpay three.
Careers
Customer Success
Onboarding Specialist
Get new merchants live in days, not weeks: install, knowledge base, agent, first calls, first recovered order.
Los Angeles · In office, five days a week · Full-time · Above market + meaningful equity
About Loop
Loop Voice builds AI voice agents for ecommerce brands.
The agent calls shoppers to recover abandoned carts, upsell, win customers back and handle inbound support.
We have placed 100,000+ calls for 200+ merchants and hold 5.0 stars on the Shopify App Store.
The role
Get new merchants live in days, not weeks: install, knowledge base, agent, first calls, first recovered order.
What you'll do
- Run every new merchant through install, number setup, knowledge base sync and agent configuration.
- QA the first calls and tune before go-live.
- Build the playbooks and automations that make onboarding faster every month.
- Hand off clean to Customer Success.
What we're looking for
- Hands-on and technical enough to handle integrations and data.
- Obsessive follow-through.
- You like a checklist and you like beating the clock.
Nice to have
- Shopify admin.
- Support tooling.
- Basic scripting.
What you get
Meaningful equity
Real ownership in a company built to win, not a token option grant.
Full medical coverage
Full medical coverage from day one.
Unlimited PTO
We measure output, not hours at a desk. Take the time you need to come back sharp.
Fully in office, Los Angeles
One office, one team, five days a week. Everything you need to do your best work is in the room.
Relocation and whatever else it takes
Relocation to Los Angeles covered. Then whatever else you need: the gear, the tools, the learning. We do whatever is needed to get the best people here and keep them.
We hire for Intelligence, Competitiveness and Extreme Ownership
Intelligence: You learn faster than the problem changes.
Competitiveness: You keep score and you hate losing more than you like winning.
Extreme Ownership: There is no 'not my job' here.
YOUR MOVE
Apply
Apply for Onboarding Specialist. We read every application ourselves.