Above-market pay
We benchmark to the top of the market and pay above it. We would rather overpay the right person than underpay three.
Careers
Customer Success
Customer Success Manager
Own a book of merchants from pilot to annual contract and make the weekly scoreboard something they look forward to.
Los Angeles · In office, five days a week · Full-time · Above market + meaningful equity
About Loop
Loop Voice builds AI voice agents for ecommerce brands.
The agent calls shoppers to recover abandoned carts, upsell, win customers back and handle inbound support.
We have placed 100,000+ calls for 200+ merchants and hold 5.0 stars on the Shopify App Store.
The role
Own a book of merchants from pilot to annual contract and make the weekly scoreboard something they look forward to.
What you'll do
- Run pilots and post-pilot accounts to attributed revenue targets.
- Own the weekly customer scoreboard: recovered revenue, calls placed, pickup rate and credits.
- Drive renewals and expansions into annual contracts.
- Spot what the agent should do better and get it fixed with Product.
- Be the merchant's operator, not their ticket queue.
What we're looking for
- You have owned commercial outcomes for customers in ecommerce, retention or SaaS.
- You are comfortable with numbers and with hard conversations.
- You are commercially sharp and relentlessly organised.
Nice to have
- Shopify, Klaviyo or retention-stack experience.
What you get
Meaningful equity
Real ownership in a company built to win, not a token option grant.
Full medical coverage
Full medical coverage from day one.
Unlimited PTO
We measure output, not hours at a desk. Take the time you need to come back sharp.
Fully in office, Los Angeles
One office, one team, five days a week. Everything you need to do your best work is in the room.
Relocation and whatever else it takes
Relocation to Los Angeles covered. Then whatever else you need: the gear, the tools, the learning. We do whatever is needed to get the best people here and keep them.
We hire for Intelligence, Competitiveness and Extreme Ownership
Intelligence: You learn faster than the problem changes.
Competitiveness: You keep score and you hate losing more than you like winning.
Extreme Ownership: There is no 'not my job' here.
YOUR MOVE
Apply
Apply for Customer Success Manager. We read every application ourselves.